Just an update on this dodgy courier business, I rang them on Friday and they were meant get their "investigators" onto this issue ASAP.
Well today is Wednesday and I haven't heard anything. But now lovely good old ebay wants me to provide them with a "document" to prove that this item has been lost in transit so I can get a refund. I wonder what they get the seller to provide when this happens? Just some proof that they sent the item? Why can't ebay make the seller chase up the dodgy courier company which they have an account with and use daily? I guess the seller gives ebay more money than I do so they'd better look after their bottom line first.
So after I get this email from ebay I am a bit angry, so I thought ok i'm now going to ring this courier company again but it won't be mr nice guy this time on the phone that's for sure.
After I got through being on hold again for about 30 minutes (this is standard waiting time I think), they find my old record of this report from Friday and I start to get the usual same old lines "oh we will look into this blah blah blah". NO I said this is rubbish, I raised my voice at them and I said I want to speak to the manager there. After 5 minutes they get back to me, "oh we can't find any managers or supervisors here". Argh!
They didn't know what to do I was quite angry and i'm telling them what ebay has told me and they can't understand what the problem is.
Eventually the "call centre" had enough of me and passed me onto their "investigation" section. When I get transferred to that section which I think is now local somewhere here in Melbourne (by the way I found out that their call centre is based overseas!) they still didn't have anyone "available" to be able to locate my item at the warehouse? I mean what the hell is going on with this courier company? I said don't you have people working at your company? They didn't know what to say.
Anyway after being transferred from the overseas "call centre" to a local "investigation section", I eventually got someone from the Melbourne investigation office to try and locate my item by 5pm tomorrow. Then they will "supposedly" email me with something to say they have "lost" the item so that "eprey" can give me a refund.
All I can say folks is NormK is right, this does happen and it's just happened to me. When it happens to you being the buyer, ebay makes you chase up all these companies to provide documents and evidence so you can get a refund.
I have been buying stuff on ebay for nearly 20 years now. This would have to be the worst experience I have had with them, oh and yes Ebay knows about it also.
