Good tip there NormK, I will also be doing this now for any future sales on ebay.
Well they still haven't responded to another email I sent them. I tried ringing their help team again today, and I thought I have a speaker phone so I'm just going to put the handset down and stay on hold for hours until someone answers the phone.
Well after 33 minutes on hold someone finally picks up the phone. I told them the issue and they just checked the same tracking page that I was checking. Oh it seems your parcel hasn't been delivered it should have been delivered to you by Tuesday 5th February 2019. Yep ok let me get your details and we will look into this further we need to investigate what has happened to your item.
After about 10 minutes of explaining to him what my item was he took down my phone number and my email address. He said we will get back to you as soon as possible about this issue.
Well this was around 12pm today and I never heard back from them. I suppose it may take over a week for them to find out what has happened to the item.
Oh well I have to wait until the 12th of February before ebay will step in and assist with this issue. I reckon it's a "lost" item and I will be getting a refund.
Last edited by Converse; 08/02/19 05:55 PM.
