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Joined: Feb 2023
Posts: 9
Novice
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Having trouble contacting them via email or phone .... chasing 2 parts I ordered a month ago.
Anyone else having issues ? Are they still trading ??
Dugg
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Joined: Jul 2018
Posts: 2,101 Likes: 81
SENIOR TECHNICIAN
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Nothing new, they take s***house service to the next level. Stuff that is "instock" on their website has be discontinued by suppliers for 2+ years. They take your money then you have to fight tooth and nail to get it back. Amazed they are still allowed to trade given the amount of issues I have seen with them
From memory they are owned/run by the same guy that has Mcarthur Mowers (same address as well). Try Mcarthurs phone number
What parts did you order? Good chance they are either backordered or simply discontinued by the supplier and you are in for more pain trying to get your money back
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Joined: Sep 2015
Posts: 2,612 Likes: 212
SENIOR TECHNICIAN & HISTORIAN
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Good to know the service is bad as I was going to buy from them but won't now.
Cheers
Max.
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Joined: Feb 2023
Posts: 9
Novice
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Just a clutch cable or a Victa Imperial 16" and SB front roller ends.
Can get these from elsewhere .. but AMS where a little cheaper. That'll teach me.
I'll see if I can use paypal to retrieve $$
Dugg
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Joined: Oct 2020
Posts: 125 Likes: 14
Apprentice level 2
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Hi Dugg
After my 8 month saga dealing with these idiots
I ended up getting a refund
this was the email address that contacted me
Team Leader <tl@[Censored].com.au>
censored is (all mower spares) no gaps
worth a try
Copy of email sent
Hello Mick,
I sincerely apologise for this. It does look like the part is NLA.
Usually our supplier will notify us of this but I cant see that they have. I will go ahead and provide a refund for you.
Kind regards
Katie
Team Leader
16 Argyle Street, CAMDEN NSW 2570
www.[Censored].com.au
Only hurts till the pain's gone.
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1 member likes this:
Dugg_Bobcat |
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Joined: Sep 2022
Posts: 76 Likes: 7
Trainee
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Is there some crossover here between them and Macarthur Mowers? I went over the counter at Mac Mowers a couple of years ago and although it took a bit of time they came up with the goods at a reasonable price. (bits for MTD trimmer)
Danny
Last edited by Dandare; 25/03/23 05:17 PM.
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