Hi Joe,
I guess I can only express from my experiences that I've had with them, I've never had one bad word to say.
Normally it's best to ship items like a mower "Depot to Depot" and that way the buyer gets a phone call telling them that their consignment has arrived and is ready to be picked up. No waiting endless days at home for a delivery. This certainly reduces the cost somewhat and no one is left hanging in limbo.
Cheers,
BB.